If you are unhappy with any item you have purchased, you may return it to us (in the manner set out below) within 7 working days from the date of receipt of the item, requesting either (i) an exchange item or (ii) a refund of the price paid.

This does not include any item that has been customised in any manner in accordance with your instructions (e.g. shirt printing or embroidery).

Returning Faulty or defective items.

Where an item you have purchased is faulty or defective in some way (fair wear and tear accepted), you are obliged to return the item to us within a reasonable period of time and may request either (i) an exchange item or (ii) a refund of the price paid.

What to return?

(i) the item

(ii) all packaging (in a reasonable condition) received with the item

(iii) proof of purchase (copy of invoice)

(iv) completed return slip containing:-

(a) reason for return

(b) address where replacement/exchange item is to be sent (if applicable)

Where to send return items?

To return an item, please send it to:

Raging Bull Returns

Unit A7

Churcham Business Park

Churcham

Gloucester

GL2 8AX

United Kingdom

Please note: For your protection, Raging Bull recommend that you use a recorded delivery service, as we cannot be held responsible for items not received.

Cost in returning items:

Where you wish to return an item that is not faulty or defective, you are liable to pay for the cost of returning the item to us. In addition, where we incur any re-stocking fee or administration fee in processing your exchange or refund, we will debit this from any amount to be refunded in advance and forward you the balance. In some cases the re-stocking fee will be the cost of the item.

Where the item is faulty or defective, we will refund to you the cost of return (provided a receipt is enclosed).

Time to process returns:

We will try to process your exchange or refund as quickly as possible. Please allow up to 14 working days for us to action your request.

Other enquiries:

Please contact either our order hotline on +44(0)1452 750625 or Customer Services on +44(0)1452 750625 or e-mail us at info@ragingbull.co.uk.