- Orders & Shipping
Our UK based Customer Support team work 9am to 5pm Monday to Friday (excluding bank holidays). They are very knowledgable and always happy to help. We are a small business so please be patient with us at busy times.
You can email customer support at 'email@example.com' or you can call us on 01452 301869.
Please read through the other FAQs if your enquiry is regarding an order or the returns process.
Our clothes look good, fit great and we know you'll love them as much as we do. If for any reason you are not 100% satisfied, we offer a no quibble 90 day returns policy.
Orders & Shipping
If you selected Next Day Delivery and checked out before 3pm on a week day, you should receive a Shipping Confirmation email with a tracking number within a few hours - this means we've processed your order, picked the stock in our warehouse and have got it ready for delivery.
If you placed your order after 3pm, it will be processed the next working day.
If you selected Standard Delivery you should receive a Shipping Confirmation email with your tracking number within 2 full working days (this may be slightly longer at busy times and peak sales periods such as Black Friday and in the run up to Christmas).
Please note: The emails with tracking information will be sent directly from the delivery company e.g. Royal Mail, DPD etc. Their emails may also land in your junk/spam folder - please check.
If you have not received your Order Confirmation email within 24 hours of placing your order, then there might be a problem. Please check your payment methods to see if the payment was made correctly.
You can contact our Customer Support team by following the 'Contact Us' link in the footer of every page of this website.
For issues like this, please follow the 'Contact Us' link in the footer of every page on this website and get in touch with our Customer Support team directly.
Simply follow the links in the footer of this website to 'Returns' where the process is explained.
If the size isn't quite right for you and you want to exchange for a different size, you can do this too. There is a section in the returns portal where you can enter a message - simply tell our Customer Support team there that you want to exchange the item and what size you would like instead.
Any problems at all and you can contact Customer Support directly through the 'Contact Us' link in the footer of this website page.
Be a part of our online community